GENETWORx™ makes no effort to identify users of its site. A third party web hosting company hosts, and that third party may collect data that is used only for server administration. The hosting company may log http requests to its server. The logging is passive; it does not use technologies such as cookies to maintain any information on users. Logged information is kept indefinitely as administrative and research material.

Notice of Information Practices and Privacy Statement

4060 Innslake Drive
Glen Allen, VA
23060 855-436-8979 (toll-free)

How We Collect Information About You: GENETWORx™ LLC and its employees and partners collect data through a variety of means including but not necessarily limited to letters, phone calls, emails, voice mails, and from the submission of testing materials that is either required by law, or necessary to process testing materials or other requests for assistance through our organization.

What We Do Not Do With Your Information:

Information about your financial situation and medical conditions and care that you provide to us in writing, via email, on our website, on the phone (including information left on voice mails), contained in or attached to testing submissions, or directly or indirectly given to us, is held in strictest confidence.

We do not give out, exchange, barter, rent, sell, lend, or disseminate any information about clients who apply for or actually receive our services that is considered patient confidential, is restricted by law, or has been specifically restricted by a patient/client in a signed HIPAA consent form.

How We Do Use Your Information: Information is only used as is reasonably necessary to process your testing submissions, or to provide you with health or counseling services which may require communication between GENETWORx™ LLC and health care providers, medical product or service providers, pharmacies, insurance companies, and other providers necessary to: verify your medical information is accurate; determine the type of medical supplies or any health care services; or to obtain or purchase any type of medical supplies, devices, or medications.

Information We Do Not Collect: We do not use cookies on our website to collect data about or from our site visitors.

Limited Right to Use Non-Identifying Personal Information (Biographies, Letters, Notes, and Other Sources): Any pictures, stories, letters, biographies, correspondence, or thank you notes sent to us become the exclusive property of GENETWORx™ LLC. We reserve the right to use non-identifying information about our clients (those who receive services from or through us) for informational or promotional purposes that are directly related to our mission.

Clients will not be compensated for use of this information and no identifying information photos, addresses, phone numbers, contact information, last names or uniquely identifiable names) will be used without client’s express advance permission.

You may specifically request that NO information be used whatsoever for promotional purposes, but you must identify any requested restrictions in writing. We respect your right to privacy and assure you no identifying information or photos that you send to us will ever be publicly used without your direct or indirect consent.